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Privacy Policy

1. Introduction


At Lunova, we value the protection of your personal data. This privacy policy explains how we collect, use, store, and protect your personal data when you use our website https://lunova.swiss (the “Site”). We comply with the requirements of the Swiss Data Protection Act (LPD) and the General Data Protection Regulation (GDPR) of the European Union.

2. Data Controller


The data controller responsible for personal data processing is:

  • Company Name: LUNO Digital Services Sarl
  • Share Capital: 20,000 CHF
  • VAT Number: CHE-241.965.893
  • Address: Rue du Vieux Marché 9, 1260 Nyon, Switzerland
  • Email: contact@lunova.swiss
  • Data Protection Officer (DPO): Cyril Chapon – contact@lunova.swiss

 

As the data controller, we are committed to complying with applicable data protection laws.

 

3. Data Collected


We collect the following types of personal data when you use our Site:

  • Identification Data: Name, surname, email address, phone number.
  • Navigation Data: IP address, browser type, pages visited, duration of visit.
  • Communication Data: Information you provide through contact forms, comments, or other interactions with us.

 

4. Purpose of Data Processing


We use your personal data for the following purposes:

  • Managing Requests: Responding to your questions or requests via the contact form or email.
  • Site Improvement: Analyzing how you interact with our Site to enhance the user experience.
  • Communication: Sending newsletters, offers, or information about our services, if you have consented to receive such communications.
  • Compliance with Legal Obligations: Complying with our legal and regulatory obligations, such as managing billing and transactions.

 

5. Legal Basis for Processing


The processing of your personal data is based on the following legal grounds:

  • Consent: When you consent to the use of your data (e.g., for receiving newsletters or responding to a contact request).
  • Contract Performance: When the processing is necessary for the performance of a contract between you and us (e.g., providing our services).
  • Legal Obligations: We may be required to process your data to comply with legal obligations.

 

6. Sharing Data


We do not share your personal data with third parties, except in the following cases:

  • Subcontractors: We may share your data with trusted subcontractors who process data on our behalf, within the limits permitted by law.
  • Legal Obligations: If required by law, particularly in response to a request from a public or judicial authority.

 

7. International Data Transfers


We do not transfer your personal data outside the European Union or Switzerland unless we use services that may host data in third countries. In such cases, we take all necessary measures to ensure an adequate level of protection, in accordance with the GDPR and LPD.

 

8. Data Retention Period


We retain your personal data for the period necessary to fulfill the purposes for which it was collected. In general:

  • Contact Data: Retained for the duration of our relationship with you and for the period necessary to fulfill our legal obligations.
  • Navigation Data: Retained for a maximum period of 1 year for statistical analysis purposes.

 

9. Data Security


We implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

 

10. Your Rights


Under the GDPR and LPD, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right of Rectification: You can request correction of any incorrect or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data under certain conditions.
  • Right to Restriction of Processing: You can request the restriction of processing of your data in certain cases.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, or transfer it to another data controller.
  • Right to Object: You can object to any processing of your data based on our legitimate interests, unless we have compelling legal reasons to continue processing.

 

To exercise these rights, you can contact us at the following email address: contact@lunova.swiss.

 

11. Changes to This Privacy Policy


We reserve the right to update this privacy policy to reflect legal, technical, or business changes. Any changes will be posted on this page, and the date of the most recent update will be indicated at the beginning of this policy.

 

12. Cookies and Web Beacons (Tags)


12.1. Cookies


A “cookie” is a small file of information sent to the user’s browser and stored on their device. It allows us to store information such as IP address, browser type, date and time of access, etc.

We use cookies to improve the user experience, including:

  • Analyzing Site usage.
  • Facilitating navigation.
  • Conducting communication campaigns (email, SMS).

The user can manage their cookie preferences through their browser and refuse their storage. However, this may affect access to some features of the Site.

 

12.2. Web Beacons (Tags)


We may also use web beacons (or “tags”) to analyze user behavior on our Site. These beacons allow us to collect data on visited pages and actions taken to assess the effectiveness of our Site.

The external provider may collect information about Site visitors and other websites through these beacons, compile reports on Site activity for Lunova, and provide other services related to the Site’s use.

 

13. Incident Notification


Although we take all necessary measures to protect your data, no transmission method over the internet or electronic storage is 100% secure. In the event of a security breach affecting your personal data, we will inform you as soon as possible and provide corrective actions taken.

 

14. Governing Law and Jurisdiction


Any disputes related to the use of the Site https://lunova.swiss are subject to Swiss law. Except where prohibited by law, exclusive jurisdiction is granted to the competent courts of the Canton of Vaud, Switzerland.

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